Return Policy
Not stoked on your recent TRVRS Outdoors order? We will do everything we can to help you. Before you drop us an email however, please read below to ensure you are up to date on our return policies for specific products.
For more information on our commitment to sustainability, please read here.
Delivery
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● International: 10–20 business days
[Covid-19] When will I get my order?
Our fulfillment times [for all products/t-shirts/phone cases/etc.] may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.
It's difficult to predict the shipping times. You can follow our product manufacturing times and add an additional time for shipping on top of them:
|
Product Type
|
Fulfillment Time (production, not including shipping time)
|
|
T-shirts
|
2-7 business days
|
|
All-Over Print
|
7-12 business days
|
|
Neck Gaiters (Eat Mountains)
|
4-8 business days
|
|
Neck Gaiters (Map)
|
1-5 business days
|
|
Embroidery (e.g. Hats)
|
2-7 business days
|
|
Wall Art
|
2-5 business days
|
|
Stickers
|
2-5 business days
|
|
Mugs
|
2-5 business days
|
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address.
● Ask your local post office if they have your package.
● Stop by your neighbors in case the courier left the package with them.
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at orders@trvrsoutdoors.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Orders
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at orders@trvrsoutdoors.com.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at orders@trvrsoutdoors.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Returns
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at orders@trvrsoutdoors.com!
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at orders@trvrsoutdoors.com with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges.If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mis-labelled. If that’s the case, please let us know at orders@trvrsoutdoors.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
Our return address is:
TRVRS OUTDOORS
4767 Bain St
Mira Loma, CA 91752
INTERNATIONAL RETURNS POLICY
If you are based outside of the United States, please email us at contact@trvrsapparel.com and we will work with you on tailored return solution. All returns must be made within 30 days of your purchase date. Return postage costs and any additional duties & taxes assessed by International Customs when returning items from overseas are the responsibility of the customer, as well as any duties & taxes incurred when receiving the exchanged item.